Joint Commission Jobs

Overview

The Engineer provides information on the intent, applicability, and survey of standards in response to inquiries from internal and external customers within specified turnaround times to provide excellent customer service. Provides support in the accreditation review process, as well as participates as a consultant in the development and revision of standards and survey process. Serves as faculty for surveyor and other education programs, and represents the Joint Commission as liaison to various professional organizations. The Engineer serves as a mentor/coach/leader to the Life Safety Code Specialists, and provides additional support to accredited organizations and consultants.

We are seeking a local candidate who will be able to work a hybrid role, requiring a minimum of two days per week in The Joint Commission central office, located in Oakbrook Terrace.

Responsibilities

• Provides internal support to the Joint Commission’s various departments, including the Division of Healthcare Improvement (DIVHI), the Standards Interpretation Group (SIG), Office of Quality Monitoring (OQM), Division of Accreditation and Certification (AO) including various SBUs, Division of Standards and Survey Methodology(DSSM) and Joint Commission Resources (JCR).

• Provides support to the Accreditation Decision process including surveying, scans, clarifications, adverse decision review, review of corrective actions, presenting adverse survey results to the to the Accreditation Committee, and participating in Review Hearing Panels (RHP) and Final Resolution Actions. Serves as contact for surveyors’ onsite when determinations need to be made regarding the triggering of potential decision rules including but not limited to immediate threat to health and safety

• Develops and participates in education activities supporting external customers, such as accredited organizations, JCR/JSN/JCI staff and consultants. This support will be use different venues including FAQs, Media Relations, Speakers Bureau, advocacy partners (i.e. Liaison Network), Joint Commission Resources (including articles and educational events) as well as other opportunities. This may occur during normal business hours or during evening/weekend hours to accommodate the participants.

• Develops and participates in education activities supporting internal customers such as surveyors (i.e., NFRO and AEC), SIG Staff, and Account Executives. Education through telephone and electronic communication, correspondence, faculty presentations for surveyors and selected field education programs, conferences and other speaking engagements. This may occur during normal business hours or during evening/weekend hours to accommodate the participants. Provides assistance to the orientation process of those assigned, as well as new surveyors (including Life Safety Code Specialists). Assures that the learning needs of the individual are identified and met. Military Fellows are provided opportunities to learn Joint Commission processes.

• Serves as evaluator and consultant to accredited organizations as assigned in review of the annual periodic performance review (PPR) through scheduled conference calls. Reviews annual PPR submissions and contacts organizations with problematic Plans of Action and Measures of Success, whether or not a conference call is requested. Assists the Standards Interpretation Group in this process. Serves as coordinator and customer advocate in areas associated with the Statement of Conditions (SOC) including the Basic Building Information (BBI), the Plan for Improvement (PFI) and extension requests. Resolution in documented in the History Audit Trail.

• Provides information on the intent, applicability, and survey or standards in response to inquiries from internal and external customers within specified turnaround times to provide excellent customer service. Takes the opportunity to provide examples to accredited organizations based on their expertise. Assists the Standards Interpretation Group in this process. Participates with Program Executive Directors. PTACs, and other program specific initiatives, providing standards knowledge and expertise. Develops and manages the content in the Department of Engineering section in the Joint Commission website. The Engineer is an active member of the Healthcare Environment: Technical Advisory Council (HE: TAC).

• Serves as Authority Having Jurisdiction (AHJ) conducting Life Safety Code building analysis regarding granting Traditional Equivalencies or Fire Safety Evaluation System (FSES) equivalencies. Reviews drawings and technical specifications information, confirms mathematical calculations in submittals to determine adequate alternative Life Safety Code features exist.

• Serves as a resource to accredited organizations and consultants specific to the National Fire Protection Association (NFPA) body of codes, including but not limited to 101-2012, 99-2012 NFPA 70-2011 (NEC). Serves as a resource to surveyors, accredited organizations and consultants specific to OSHA, EPA, FDA, DOT, ANZI and other agency requirements reflected in the Environment of Care Chapter. Assists various advocacy groups and represents the Joint Commission to other agencies including CMS, ASHE, AAMI, NFPA, FGI, etc. providing standards knowledge and expertise. Provides support to the DC office.

• Provides support to the Director of Engineering during departmental budget and capital development (and other special requests for resources). Process improvement activities and other areas to assist in supporting the Division of Healthcare Improvement and other divisions of the Joint Commission. Also assists the Director to plan, manage, and implement departmental activities that respond to the Corporate Strategic Directives.

• Completes assessment and metric tools tracking performance and evaluates performance against established measurement strategies. Performance will be assessed through a variety of management data, feedback from other departments and customers, and direct observations.

• Leads or participates in special projects or task forces as assigned utilizing RPI tools and techniques as required.

Qualifications

1. Healthcare Facilities Management experience with three to five years of progressive, leadership or supervisory experience, including experience in managing diverse multi-disciplinary teams of specialists. Minimum bachelor’s degree (Master’s Degree or equivalent preferred) with recognized certification (i.e. CHFM, CFPS, CHSP).

2. Demonstrated customer service skills, including interpersonal skills related to effectively interacting with internal and external customers, sometimes in sensitive situations.

3. Demonstrated presentation and analytical skills.

4. Ability to assess educational needs and develop strategies to resolve.

5. Demonstrated ability to function well in a fast-paced, highly stressed and visible environment.

6. Strong computer skills preferred, including familiarity with databases, graphics, and word processing.

This a full time position.

PHYSICAL ABILITIES

1. Must be able to lift 35 pounds

2. Must be able to climb stairs and ladders.

3. Must be able to travel at least 25% of work time on short notice.

Note: Successful applicants for domestic positions that require travel to a customer site must be fully vaccinated against COVID-19 as a condition of employment.

INDHP

#LI-hybrid

Job Locations US-IL-Oakbrook Terrace

Job ID 2024-6353

# of Openings 2

Category Management

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Please view Equal Employment Opportunity Posters provided by OFCCP here.

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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